The technical support of AOL is mostly required by users when they try to migrate their mail applications to mobile platforms. The main driver of this is to have access to their mail applications on the go so that they are connected real-time to the mail content. Now, users must understand and acknowledge the fact that the settings and configurations on a mobile platform are not the same as that of the web applications due to which users face issues in sending & receiving mails, complain about their mail box running out of sync and so on. The AOL customer service is the point of contact for any of such cases.